A set of management books by Lesley Morrissey, a human resources manager, management trainer and commercial copywriter.
The two HANDS ON MANAGEMENT series:
The complete Managing Yourself series:
1. Secret of Success
2. Personal Organisation
3. Effective Delegation
4. Understanding Communication
5. Communicating for Results
6. Non-verbal Communication
7. Persuasion & Influence
8. Written Communication
9. Report Writing
10. Presentations with Impact
11. Decision Making
12. Contributing at Meetings
13. Becoming a Leader
The complete Managing People series:
1. Creating a Positive Environment
2. Getting Focused
3. Motivating Your Team
4. Coaching & Developing Staff
5. Developing an Effective Team
6. Recruitment Strategies
7. Interviewing for Recruitment
8. Appraisal Skills
9. Conducting & Managing Meetings
10. Negotiating Win-Win Outcomes
11. Planning Projects & Achieving Results
12. Succession Planning
13. The Role of the Boss
Having the basic skills of communication – speaking and listening effectively – are fine until you
remember that in any communication there are at least two people involved.
The problem is that, no matter how well you express yourself, there is no guarantee that the other person wants to listen. Similarly, no matter how willing you are to listen, it is very difficult to remain focused if the person speaking says things in a confrontational way.
The attitude of the other person can dramatically affect your communication with them. This book takes a look at how to recognise different attitudes and approaches and take action to ensure that you still end up with a really productive outcome.
The much-maligned art of assertiveness will also be examined to ensure that you can establish your point of view without straying into aggressive behaviour or letting someone push you into submission.
Some people have problems – and when they do, they stop communicating in a reasonable manner. How can you ensure that even these communications come to a satisfactory conclusion for both parties?
Communicating for Results 4
This book will give you some guidance on how to achieve this.